Support
Having an issue with your charging station or the app. We are here to help.
Frequently asked questions
Is the app paid?
The Bemis app is free. There is no subscription, credits or in-app purchase. It is the control interface for the Bemis charging hardware you own.
How do I connect to a station?
You connect to your device by scanning the station QR code or by scanning over Bluetooth. Bluetooth scanning requires location permission at the OS level.
Can I start charging remotely?
When the station is online you can start and stop charging remotely over OCPP. When you are nearby you can also control it offline over Bluetooth.
Why does it ask for location permission?
Bluetooth device scanning depends on location permission at the OS level. The permission is used only to find nearby charging devices; your location is not stored.
Which platforms does it work on?
Bemis is built for iOS and Android. The interface is available in six languages: Turkish, English, German, Spanish, Portuguese and Russian.
How do I delete my account?
You can delete your account from the Profile section in the app, or write to us. See the Delete Account page for details.
Delete account
You can delete your account from the Profile section in the app, or by writing to us. See the Delete Account page for details.
Account deletion request